"A witty, literate and, most of all, convincing reflection.
During his long career, he has shown t.
The Art of Problem Solving Russ Ackoff--author, consultant, and teacher extraordinaire.
Ackoff] shines an often bright light into corners where problems hide, showing the manager how to understand the consequences of his own behavior; identify real, rather than supposed, elements of problems; perceive another\'s aims; determine what is controllable; and deal with other nettlesome factors." --Inc. "A witty, literate and, most of all, convincing reflection