As a Customer success leader, whose insight do you rely on for success? Your field is still maturing, yet Your profession is one of the fastest growing in the world.
To create a culture of Customer success and stand out in the marketplace, you need a Proven Framework and knowledgeable perspective-this book provides both, and more..
From Customer journey actions to the development of transformation advisors, you\'ll read detailed examples of how companies have put these Seven Pillars to the test.
In The Seven Pillars of Customer Success , Wayne provides an adaptable Framework for building a strong Customer success organization.
Now he\'s sharing what he knows as a chief Customer officer leading global success functions.
There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for Your specific situation? Whose advice is the expertise you can trust? Wayne Mcculloch has more than 25 years of experience in the software industry-years spent in training, adoption, and Customer experience, the building blocks for Customer success.
As a Customer success leader, whose insight do you rely on for success? Your field is still maturing, yet Your profession is one of the fastest growing in the world
