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The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed with Customer Service - Jeff Toister
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service, Paperback/Jeff Toister
The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed with Customer Service, Paperback/Jeff Toister
The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises, Paperback/Jeff Toister
Customer Service Tip of the Week: Over 52 Ideas and Reminders to Sharpen Your Skills, Paperback/Jeff Toister