Produs

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Paperback/Renee Evenson

Name: Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Paperback/Renee Evenson
Brand: Amacom
Price: 161.99 RON
Availability: InStock

Vânzător

elefant.ro

Cumpără

Pret

161.99 Lei

Categorie (vânzător)

Foreign Books

Marca

Amacom

Produs actualizat în urmă cu 2 zile

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Customer Service Training 101: Quick - Disponibil la elefant.ro

Pe YEO găsești Customer Service Training 101: Quick de la Amacom, în categoria Foreign Books.

Indiferent de nevoile tale, Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Paperback/Renee Evenson din categoria Foreign Books îți poate aduce un echilibru perfect între calitate și preț, cu avantaje practice și moderne.

Preț: 161.99 Lei

Caracteristicile produsului Customer Service Training 101: Quick

Brand: Amacom
Categoria: Foreign Books
Magazin: elefant.ro
Ultima actualizare: 02-07-2026 01:12:41

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Descriere magazin:
Employees aren\'t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you\'re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Paperback/Renee Evenson - 0 | YEO