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This book offers insights into the demands made on staff in Service Encounters in tourism, Events and Hospitality roles.
Each chapter includes learning objectives, questions and summaries..
It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge.
This book offers insights into the demands made on staff in Service Encounters in tourism, Events and Hospitality roles
Uneori, aceste descrieri pot contine inadvertente. De asemenea, imaginea este informativa si poate contine accesorii neincluse in pachetele standard.
