The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs, Hardcover/Bill Price

Descriere YEO:

The Best Service Is No - Disponibil la elefant.ro

Pe YEO găsești The Best Service Is No de la Jossey-Bass, în categoria Foreign Books.

Indiferent de nevoile tale, The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs, Hardcover/Bill Price din categoria Foreign Books îți poate aduce un echilibru perfect între calitate și preț, cu avantaje practice și moderne.

Preț: 140.99 Lei

Caracteristicile produsului The Best Service Is No

• Brand: Jossey-Bass
• Categoria: Foreign Books
• Magazin: elefant.ro
• Ultima actualizare: 21-05-2025 02:24:32

Comandă The Best Service Is No Online, Simplu și Rapid

Prin intermediul platformei YEO, poți comanda The Best Service Is No de la elefant.ro rapid și în siguranță. Bucură-te de o experiență de cumpărături online optimizată și descoperă cele mai bune oferte actualizate constant.

Descriere magazin:
Description In this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong path and are using the wrong metrics to measure customerservice. Customer service, they assert, is only needed when acompany does something wrong--eliminating the need forservice is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction andfigure what they need to do to eliminate the demand. The BestService Is No Service outlines these seven principles todeliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences About the author Bill Price is president of Driva Solutions, the North American arm of LimeBridge, a customer service consultancy whose clients include Dell, Hyatt, McDonald\'s, Microsoft, and TiVo. Prior to founding Driva Solutions, Bill was Amazon.com\'s first vice president of Global Customer Service, a vice president at MCI, and a senior consultant with McKinsey & Company. A frequent keynote speaker, Price has written numerous articles and white papers. David Jaffe is consulting director of Australia\'s leading customer experience improvement company and helps major corporations improve the service and sales that they deliver.